Terms of Service – Air Nexa Doncaster
By using the services provided by Air Nexa Doncaster (“Service”, “we”, “us”, “our”), you agree to be bound by the following Terms of Service (“Terms”).
We reserve the right to update or modify these Terms at any time without prior notice. Continued use of our services constitutes acceptance of the updated Terms.
Compliance with Australian Law
These Terms do not override any applicable Australian state or federal consumer or competition legislation, including the Australian Consumer Law (ACL).
Where these Terms conflict with applicable legislation, the legislation will prevail.
Breach of Terms
Any violation of these Terms may result in:
Suspension or termination of services
Additional fees being applied
Payments and Refunds
Cancellation or rescheduling of a booking may incur additional fees
Payments are processed via credit card and will appear on your statement
Tax invoices are issued automatically to your nominated email address
Refunds are processed in accordance with our refund policy
Repairs and installations require a minimum 50% non-refundable deposit
All payments are processed using encrypted, PCI-compliant systems
All fees are inclusive of GST
No refunds for change of mind
Cancellation and Rescheduling
A $99 cancellation fee applies if you cancel a confirmed booking
A $99 rebooking fee applies if:
You reschedule within 24 hours of your appointment
No one is present at the property when the technician arrives
We reserve the right, at our sole discretion, to suspend or terminate services at any time for any reason.
Modifications to Services and Pricing
Services, scope of work, and pricing may be modified or discontinued at any time without notice
We are not liable for any changes to pricing, service scope, suspension, or discontinuation
Copyright and Content Ownership
All content provided by Air Nexa Doncaster, including website content, emails, phone advice, and technician documentation, is protected by copyright and remains our intellectual property.
Safety and OH&S
You are responsible for ensuring equipment and premises are safe and accessible
If equipment or property is deemed unsafe, services may be cancelled or additional fees applied
Weather conditions may require appointments to be rescheduled for occupational health and safety reasons
Booking and Appointments
An adult aged 18 years or older must be present for the full duration of the service
Failure to have an adult present may result in rescheduling and additional fees
The purchaser is responsible for approving completion of works
A nominated agent may attend on behalf of the purchaser
Decisions made by a nominated agent are binding and cannot be disputed later
Workmanship and Warranties
No workmanship warranty claims will be accepted after 7 days
Claims must be submitted via email to info@airnexaddoncasteer.com.au
Workmanship warranties apply only to work completed by our technicians
Manufacturer warranties differ from workmanship warranties
Regular servicing is recommended to maintain manufacturer warranties
Quote Terms
All goods remain the property of Air Nexa Doncaster until paid in full
The client is responsible for safe access, including roof access if required
Work areas must be cleared by the client prior to service
No claims accepted after 3 days
No returns on parts or materials once installed
All electrical and cabling work complies with Australian standards
All parts carry manufacturer warranties only
No refunds for change of mind
Servicing of repaired units is not included unless quoted separately
No warranty is provided on existing or reinstalled units
Repairs do not guarantee future fault-free operation
General Conditions
Services are provided on an “as is” and “as available” basis
Abuse or threatening behaviour toward staff or technicians will result in immediate termination of service
We are not liable for indirect, incidental, or consequential damages, to the extent permitted by law
Any disputes must be raised within a reasonable timeframe
Service quality concerns should be raised at the time of service
Concession and Cardholder Discounts
The customer must be the primary cardholder and responsible for payment
The property must be listed as the principal place of residence
Discounts remain valid while eligibility is confirmed
Eligibility may be verified automatically with Centrelink
Contact
Questions regarding these Terms of Service should be directed to:
📧 info@airnexaddoncasteer.com.au