At Air Nexa Doncaster, we believe a fair refund policy reflects how we treat our customers — with honesty, transparency, and respect. Our goal is to ensure you feel heard, supported, and confident in the services we provide.

If you are ever unhappy with our service for any reason, please contact us at:

📧 info@airnexaddoncasteer.com.au

We will review your concern and work with you to find a fair and reasonable solution.

When a Full Refund May Apply

We may offer a full refund in situations including (but not limited to):

• Our technician fails to attend a scheduled appointment without prior notice

• You change your mind before an appointment is confirmed with a technician

• A service cannot be provided due to an error on our part

In some cases, you may choose a partial refund or service credit as an alternative.

When a Partial Refund or Credit May Apply

We may offer a partial refund or service credit in situations such as:

• A technician arrives outside the confirmed appointment time window

• Your system is found to be unserviceable during a booked service

• If you accept a quote for repairs or replacement, a partial or full credit may be applied toward the new work

• Delays in customer service responses beyond a reasonable timeframe

Case-by-Case Assessment

All refund and service credit requests are assessed on a case-by-case basis, taking into account:

• The nature of the issue

• The service provided

• Our obligations under the Australian Consumer Law (ACL)

Our objective is always to reach a fair and reasonable outcome.

How to Request a Refund or Credit

To request a refund or service credit, please email us with details of your concern:

📧 info@airnexaddoncasteer.com.au

We aim to review and respond to all requests within a reasonable timeframe.